Privacy Policy

1. Overview

Titan FSM & CRM ("Titan FSM," "we," "us," or "our") operates a field service management and customer relationship management (FSM/CRM) software platform accessible at https://titanfsm.com. This Privacy Policy describes how we collect, use, and protect information in connection with our platform. Our platform is a business-to-business (B2B) internal operations tool used exclusively by our company and its authorized employees. We are not a consumer-facing data collection service.

2. Information We Collect

We collect only the information necessary to operate our field service and CRM platform:

• Employee account information: Name, username, role, phone number, email address, and employment details entered by administrators for the purpose of managing field technicians and staff.
• Job and work order data: Customer names, site addresses, job descriptions, photos, and notes entered by authorized users for the purpose of managing field service operations.
• CRM contact data: Lead names, company names, phone numbers, and addresses entered by authorized users for the purpose of managing business relationships and sales activities.
• Usage data: Standard server logs including IP addresses, browser type, and access timestamps for security and operational purposes.

3. SMS / Text Messaging

Our platform uses SMS text messaging exclusively to send operational notifications to our own employees and field technicians. SMS messages are used for the following purposes only:

• Schedule updates and job assignment notifications sent to employed field technicians
• Work order status updates sent to authorized personnel
• Operational alerts related to active job assignments

Recipients of SMS messages from our platform are employees or authorized contacts who have provided their phone numbers as part of their employment or business relationship with us. Message frequency varies based on operational needs. Standard message and data rates may apply. Recipients may contact us at [email protected] to opt out of SMS notifications.

4. How We Use Information

Information collected through our platform is used solely for the following operational purposes:

• Managing and dispatching field service work orders and job assignments
• Coordinating schedules and communicating with field technicians
• Tracking customer relationships, leads, and sales activities
• Generating operational reports and documentation
• Maintaining platform security and preventing unauthorized access

We do not use any information collected through this platform for advertising, marketing to third parties, data brokerage, or any purpose unrelated to our field service and CRM operations.

5. Information Sharing and Disclosure

We do not sell, rent, trade, or otherwise transfer your information to outside parties. We do not share personal information with third parties for marketing or promotional purposes. Information may be disclosed only in the following limited circumstances:

• Service providers: We use trusted third-party infrastructure providers (cloud hosting, database services, SMS delivery via Twilio) solely to operate the platform. These providers are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
• Business protection: We may disclose information to protect the rights, property, or safety of our company, employees, or others.

6. Data Security

We implement industry-standard security measures to protect the information stored in our platform, including encrypted data transmission (HTTPS/TLS), secure cloud storage, role-based access controls, and session-based authentication. Access to the platform is restricted to authorized employees only. Despite these measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to operate our field service and CRM platform and fulfill our business obligations. Employee records are retained for the duration of employment and for a reasonable period thereafter as required by applicable law. Job and work order records are retained for operational and legal compliance purposes.

8. Access and Control

Authorized administrators of the platform may access, update, or delete employee and operational records at any time through the platform's administrative interface. Employees with questions about their personal information stored in the platform should contact their administrator or reach us directly at [email protected].

9. Children's Privacy

Our platform is a professional business tool intended solely for use by adults in a commercial employment context. We do not knowingly collect information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will update the effective date at the top of this page when changes are made. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: